Run your entire EMS operation from one platform.

Last updated: September 16, 2026

1. Introduction

DiMana Systems, LLC ("EMS1R," "we," "us," or "our") operates the EMS1R platform, a cloud-based Emergency Medical Services operations platform. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website ems1r.com or use our platform services.

EMS1R is designed to comply with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), the Health Information Technology for Economic and Clinical Health Act ("HITECH"), and applicable state privacy laws including the California Consumer Privacy Act ("CCPA/CPRA").

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone, company name)
• Account credentials and profile information
• Billing and payment information
• Communications with our support team
• Form submissions and demo requests

2.2 Protected Health Information (PHI)

In the course of providing our platform services, our customers may transmit Protected Health Information as defined under HIPAA. EMS1R acts as a Business Associate under HIPAA and processes PHI only as directed by our customers (Covered Entities) pursuant to a Business Associate Agreement (BAA).

2.3 Automatically Collected Information

• Device information (browser type, operating system)
• IP address and approximate location
• Usage data and interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide, maintain, and improve our EMS operations platform
• Process dispatch, ePCR, fleet management, and scheduling operations
• Facilitate NEMSIS-compliant data submissions to state agencies
• Send operational alerts, notifications, and communications via email, SMS, and internal messaging
• Respond to inquiries and provide customer support
• Ensure platform security and prevent unauthorized access
• Comply with legal obligations and regulatory requirements
• Generate de-identified, aggregated analytics for platform improvement

4. HIPAA Compliance

EMS1R operates as a Business Associate under HIPAA. We maintain the following safeguards:

• Administrative Safeguards: Workforce training, access management policies, incident response procedures
• Physical Safeguards: Secure data center facilities with restricted access
• Technical Safeguards: AES-256 encryption at rest and in transit, role-based access controls, multi-factor authentication, complete audit trails
• Row-Level Security (RLS): Agency-level data isolation ensuring each customer can only access their own data

We execute Business Associate Agreements (BAAs) with all customers who transmit PHI through our platform. PHI is never sold, shared for marketing purposes, or disclosed except as permitted under HIPAA and the terms of the BAA.

Breach Notification: In the event of a breach involving unsecured PHI, EMS1R will notify affected Covered Entities without unreasonable delay and no later than 60 days following discovery, in compliance with the HIPAA Breach Notification Rule.

5. Data Security

• SOC 2 aligned security controls
• AES-256 bit encryption for data at rest and TLS 1.2+ for data in transit
• Biometric authentication, RFID, and multi-factor authentication support
• 24/7 infrastructure monitoring with automated threat detection
• Platform uptime backed by cloud provider SLA with automated failover (<30 seconds)
• Regular penetration testing and vulnerability assessments
• Complete audit trails for all data access and modifications

6. Data Retention

We retain customer data for the duration of the service agreement. Upon termination, customer data is retained for a period consistent with applicable EMS regulations and state record retention requirements (typically 7-10 years for patient care records). De-identified data may be retained for analytics purposes. You may request data export or deletion subject to legal retention obligations.

7. NEMSIS Data Submissions

The EMS1R ePCR system was built directly from the NEMSIS v3.5 data format and continuously syncs with any updates to the standard in real time. NEMSIS certification is currently in progress. Data is transmitted directly to authorized state repositories using secure, encrypted channels. EMS1R validates data integrity prior to submission and maintains submission audit logs.

8. Information Sharing and Disclosure

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: Cloud infrastructure providers (Google Cloud Platform for the EMS1R platform, and Cloudflare for this website, including its hosting and the database that stores inquiries submitted through the contact form) operating under strict data processing agreements
• Form Processing: A third-party form service that receives and emails submissions made through the Spanish-language pages of this website
• Legal Requirements: When required by law, subpoena, or regulatory authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you have given explicit consent to share
• NEMSIS Submissions: State EMS agencies as required by regulation

9. Your Rights

HIPAA Rights

Patients whose PHI is processed through EMS1R maintain all rights under HIPAA, including the right to access, amend, and receive an accounting of disclosures. These requests should be directed to the Covered Entity (the EMS agency).

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

10. Cookies

Our website uses essential cookies for site functionality. We do not use third-party advertising cookies. Analytics cookies, if used, collect only de-identified usage data to improve our website experience.

11. Children's Privacy

Our platform is not directed to individuals under 18. We do not knowingly collect personal information from children. Patient data involving minors is handled exclusively through the Covered Entity under HIPAA protections.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to account holders and posted on this page with an updated revision date.

13. Contact Us

For privacy-related inquiries, data requests, or to report a concern:

Last updated: April 10, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you") and DiMana Systems, LLC ("EMS1R," "we," "us"), a Florida limited liability company, governing your access to and use of the EMS1R platform, website (ems1r.com), and related services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity.

2. Description of Services

EMS1R provides a cloud-based Emergency Medical Services operations platform that includes, but is not limited to:

• Computer-Aided Dispatch (EMSCAD)
• Mobile Data Terminal (EMS2GO)
• Crew Scheduling (EMSCS)
• Human Resources Management (EMSHR)
• Fleet and Asset Management (EMSFT)
• Electronic Patient Care Record (EMSPCR)
• Ambulance Ordering (EMS4U)
• Artificial Intelligence (EMSAI)
• Business Intelligence and Analytics (EMS4BI)

3. Account Registration and Security

• You must provide accurate, complete registration information
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify EMS1R of any unauthorized access to your account
• You are responsible for all activities that occur under your account
• EMS1R supports biometric authentication, RFID, and multi-factor authentication for enhanced security

4. Subscription and Pricing

EMS1R pricing is per-call (dispatch/incident), not per-user or per-vehicle. All platform modules are included in the subscription at no additional per-module cost. Specific pricing is provided upon request and formalized in a separate Order Form or Service Agreement.

• Subscription fees are billed as agreed in the Order Form
• Prices are subject to change with 60 days written notice
• Late payments may result in service suspension after 30 days written notice

5. Service Level Agreement (SLA)

• Uptime: Platform availability is backed by the underlying cloud provider's SLA (e.g., Google Cloud 99.99%). EMS1R application-level availability targets are defined in the Service Agreement
• Failover: Automated failover within 30 seconds
• Redundancy: Triple-redundant infrastructure with multi-region deployment
• Monitoring: 24/7 infrastructure monitoring and incident response
• Support: Customer support available via phone, email, and internal messaging
• Maintenance Windows: Scheduled maintenance will be communicated 72 hours in advance and performed during low-usage periods

Service credits for SLA breaches are provided as specified in the Service Agreement.

6. HIPAA and Compliance

EMS1R operates as a Business Associate under HIPAA. Customers who are Covered Entities or Business Associates under HIPAA are required to execute a Business Associate Agreement (BAA) with EMS1R prior to transmitting any Protected Health Information (PHI) through the platform.

• EMS1R will process PHI only as directed by the Customer and in accordance with the BAA
• EMS1R maintains SOC 2 compliance framework
• All data is encrypted using AES-256 at rest and TLS 1.2+ in transit
• Row-Level Security (RLS) ensures agency-level data isolation
• EMS1R will promptly notify Customer of any security incident involving PHI

7. NEMSIS Compliance

The EMS1R ePCR system was built directly from the NEMSIS v3.5 data format and is continuously updated in real time with any changes to the standard, ensuring 100% structural compliance. NEMSIS certification is currently in progress. Customer is responsible for the accuracy and completeness of clinical data entered into the platform. EMS1R provides real-time validation tools to assist with compliance.

8. Customer Data and Ownership

• Customer Data: You retain all rights, title, and interest in your data. EMS1R does not claim ownership of any Customer data
• License to EMS1R: You grant EMS1R a limited license to process your data solely to provide the Services
• Data Portability: Upon written request, EMS1R will export your data in standard formats within 30 business days
• Data Deletion: Upon termination, Customer data will be retained in accordance with applicable EMS record retention laws, after which it will be securely deleted
• De-identified Data: EMS1R may use de-identified, aggregated data for platform improvement and analytics

9. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Attempt to gain unauthorized access to the platform or other accounts
• Reverse engineer, decompile, or disassemble any part of the Services
• Transmit malware, viruses, or harmful code
• Interfere with or disrupt the integrity or performance of the Services
• Share account credentials with unauthorized individuals
• Use the platform to store or transmit data unrelated to EMS operations

10. Intellectual Property

The EMS1R platform, including all software, designs, documentation, and trademarks, is the exclusive property of DiMana Systems, LLC. The subscription grants a non-exclusive, non-transferable license to use the Services during the subscription term. No ownership rights are transferred.

11. API and Integrations

EMS1R provides bidirectional API access for integration with third-party systems. Custom API development is available upon request. Use of APIs is subject to rate limits and security requirements. EMS1R is not responsible for the functionality or security of third-party systems connected via API.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• EMS1R's total aggregate liability shall not exceed the amount paid by Customer in the twelve (12) months preceding the claim
• EMS1R shall not be liable for indirect, incidental, special, consequential, or punitive damages
• EMS1R shall not be liable for loss of data caused by Customer actions or third-party systems
• EMS1R is a technology platform and does not provide medical advice. Clinical decisions remain the sole responsibility of licensed EMS professionals

13. Indemnification

You agree to indemnify and hold harmless DiMana Systems, LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses arising from: (a) your use of the Services, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) any data you submit through the platform.

14. Termination

• Either party may terminate with 90 days written notice
• EMS1R may suspend or terminate for material breach after 30 days written notice and opportunity to cure
• EMS1R may immediately suspend access if required by law or to prevent security threats
• Upon termination, your right to access the Services ceases. Data export will be available for 90 days following termination

15. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, acts of government, pandemics, internet outages, or third-party service provider failures.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved through binding arbitration in Miami-Dade County, Florida, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs.

17. Modifications

EMS1R reserves the right to modify these Terms at any time. Material changes will be communicated via email to account holders at least 30 days before taking effect. Continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19. Contact Information

For questions about these Terms of Service: